Refund policy

Effective Date: August 29, 2026

At Domelya, we want you to be satisfied with your purchase. This Return and Refund Policy explains when products can be returned and how refunds are processed.

Return Period

You may request a return within 30 business days of delivery.

To be eligible for a return, the product must be in its original condition and meet the requirements below.

Return Conditions

Returned products must:

Be unused and unworn.
Be in the condition in which they were delivered.
Include the original tags, labels, stickers, packaging, box, wrapping, and protective materials, as applicable.
Include all accessories, manuals, free gifts, and other components included with the original purchase.
Be returned with all parts and components provided at the time of delivery.
Have no stains, odors, smoke smell, pet hair, or other visible signs of use.
Be returned within the 30-business-day return period.
Have prior return authorization where applicable.

Customers are responsible for return shipping costs.

Products Not Eligible for Return

The following products are not eligible for return:

Products that have been used, worn, washed, or damaged after delivery.
Items with the original tags, labels, or stickers removed.
Products returned without their original packaging, box, wrapping, or protective materials.
Items returned without the accessories, manuals, free gifts, or other components included with the original purchase.
Products with stains, odors, smoke smell, pet hair, or other visible signs of use.
Customized, personalized, or made-to-order products.
Clearance or final-sale items, or products specifically marked as “Non-Returnable,” unless the item is defective, damaged, or incorrectly shipped.
Gift cards and digital products.
Products damaged due to misuse, accidents, negligence, or unauthorized repairs.
Items returned after the eligible return period has expired.
Products returned with missing parts or components that were included at the time of delivery.
Products returned without prior return authorization, where applicable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at support@domelya.shop or +1 714-643-5478 as soon as possible.

For these claims, please provide an uncut, continuous unboxing video clearly showing the package being opened and the product and issue. This helps us review the condition of the item as it arrived.

The video requirement applies to claims involving damage, defects, or an incorrect item. It is not required for ordinary returns that are not related to damage, defects, or an incorrect shipment.

How to Request a Return

To request a return, contact Domelya using:

Email: support@domelya.shop
Phone: +1 714-643-5478

Please provide your order information and the reason for the return. We will provide return instructions when your request is approved.

Do not send a return to the address below until you have received return instructions from us.

Return Address

Domelya
1236 W Foothill Blvd
Upland, CA 91786
United States

Refunds

Once we receive and review your returned product, we will determine whether the return meets the conditions of this policy.

Approved refunds are issued to the original payment method.

Please allow 5–10 business days for refund processing after the return has been approved. The time required for the refund to appear in your account may also depend on your payment provider.