Frequently Asked Questions

What is Domelya?

Domelya is an online store offering home décor products to customers in the United States.

You can shop online at https://www.domelya.shop.

Where does Domelya ship?

Domelya currently ships to customers within the United States only.

How much does shipping cost?

Standard shipping is free on all orders.

How long does order processing take?

Orders are generally processed within 1–3 business days.

The order processing cutoff time is 5:00 PM California time.

How long does delivery take?

After your order has been processed, standard delivery generally takes 3–7 business days.

Delivery times are estimates and may vary depending on the shipping destination and carrier.

Which shipping carriers does Domelya use?

Orders may be shipped through USPS, UPS, FedEx, DHL, or other shipping carriers.

The carrier used may vary depending on the order.

What payment methods do you accept?

Domelya accepts:

Shop Pay
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
PayPal Wallet

What currency are prices shown in?

All prices are displayed in U.S. dollars (USD).

Can I return an item?

Yes. Eligible products may be returned within 30 business days, subject to the requirements of our Return and Refund Policy.

Customers are responsible for return shipping costs.

What products cannot be returned?

Products may not be eligible for return when they have been used, worn, washed, or damaged after delivery.

Returns may also be declined for items with removed tags or labels, missing original packaging or components, stains, odors, smoke smell, pet hair, or other visible signs of use.

Customized, personalized, and made-to-order products are also not eligible for return.

Clearance, final-sale, and products marked “Non-Returnable” are not eligible for return unless they are defective, damaged, or incorrectly shipped.

Gift cards and digital products are not eligible for return.

Products damaged through misuse, accidents, negligence, or unauthorized repairs are not eligible for return.

Items returned after the 30-business-day return period, with missing parts, or without required prior return authorization may also be ineligible.

Do I need an unboxing video?

An uncut unboxing video clearly showing the product and the issue is required for claims involving a product that arrived damaged, defective, or incorrect.

The video requirement does not apply to ordinary returns that are unrelated to damage, defects, or incorrect shipment.

Who pays for return shipping?

The customer is responsible for return shipping costs for eligible returns.

How do I start a return?

Contact Domelya before sending your item back.

Email: support@domelya.shop
Phone: +1 714-643-5478

We will provide the applicable return instructions.

Where should I send a return?

Returns should be sent to:

Domelya
1236 W Foothill Blvd
Upland, CA 91786
United States

Please contact us before sending a return so that you can receive the applicable return instructions.

How long does a refund take?

Approved refunds are processed within 5–10 business days after approval.

The refund is issued to the original payment method.

How can I contact Domelya?

You can contact us at any time by email or phone:

Email: support@domelya.shop
Phone: +1 714-643-5478

Support: 24/7 through email at support@domelya.shop

Where is Domelya located?

Our business address is:

Domelya
1236 W Foothill Blvd
Upland, CA 91786
United States

Do you use cookies?

Yes. Domelya uses cookies and similar technologies on its website.

Our website also uses Google Analytics and the Meta Pixel to support website analytics and marketing activities.

Does Domelya send marketing emails?

Domelya may send marketing emails where permitted. Promotional emails include an option to unsubscribe.

Is my payment information handled securely?

Payments are processed through the payment methods available at checkout, including Shop Pay, major card networks, Apple Pay, Google Pay, and PayPal Wallet.